Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Audubon Aquarium

What kind of conservation efforts does the Audubon Aquarium engage in?

The aquarium participates in Species Survival Plans for endangered animals and operates a dedicated sea turtle rescue and rehabilitation program.

What are some of the most notable animals at the Audubon Aquarium?

Visitors can see a rare leucistic white alligator, endangered African penguins, and a green sea turtle named King Mydas.

What is the Great Maya Reef exhibit?

The Great Maya Reef is a 30-foot-long underwater tunnel that immerses guests in a recreated coral reef environment.

What animals are featured in the Gulf of Mexico exhibit?

The massive 400,000-gallon tank is home to a variety of sharks, rays, and a majestic green sea turtle.

Can I see a behind-the-scenes tour of the aquarium?

Yes, the Audubon Aquarium offers a variety of “Wild Encounters” as an add-on, allowing guests to go behind the scenes.

What is the Audubon Nature Institute?

The Audubon Nature Institute is a family of museums and parks, including the Aquarium and the Audubon Zoo, dedicated to wildlife preservation.

Are there any interactive exhibits?

Yes, the aquarium features a large Shark & Ray Touchpool where visitors can gently interact with marine life.

How does the aquarium care for its animals?

The Audubon Aquarium is an AZA-accredited facility, committed to exceptional animal welfare through training programs and veterinary care.

Does the aquarium have a breeding program?

Yes, the aquarium has a successful breeding program for endangered species, including African penguins.

What makes the Louisiana Swamp exhibit unique?

The Louisiana Swamp exhibit showcases a rare leucistic white alligator and other animals native to Louisiana’s wetlands.

Is my ticket valid for the Insectarium as well?

Yes, a single ticket now grants you access to both the Audubon Aquarium and the Audubon Insectarium.

Do I need to buy tickets in advance?

While not required, purchasing tickets online in advance is highly recommended to secure your preferred date and time.

What are the hours of operation?

The Aquarium is open daily from 10:00 AM to 5:00 PM, with the last entry at 4:30 PM.

Where is the Audubon Aquarium located?

The Aquarium is located at 1 Canal Street, New Orleans, LA, at the edge of the Mississippi River.

Is there on-site parking available?

The Aquarium does not have its own parking lot, but several paid public parking garages and lots are nearby.

Can I re-enter the Aquarium after I leave?

Yes, re-entry is permitted on the same day with proof of your ticket.

Are outside food and drinks allowed?

No, outside food and beverages are not permitted, with exceptions for water bottles, medical needs, and baby food.

Is the aquarium accessible for visitors with disabilities?

Yes, the facility is fully ADA-compliant with accessible pathways, ramps, and free manual wheelchairs on a first-come, first-served basis.

Can I bring my pet with me?

Pets are not allowed, but trained service animals are welcome throughout the facility.

How long does a typical visit take?

Most visitors spend several hours exploring the exhibits, with a full day recommended to experience both the Aquarium and Insectarium.

Is there a place to eat inside the aquarium?

Yes, Cafe Aqua offers a variety of dining options with views overlooking the Mississippi River.

Are strollers or wagons permitted?

Strollers are allowed and are also available for rent, but wagons and ride-on toys are not permitted.